Frequently Asked Questions

Frequently Asked Questions

Q1. How long does delivery take?
UK orders arrive within 3–7 business days; international orders within 10–21 days depending on customs clearance.

Q2. How do I track my order?
Once your order is shipped, you’ll receive an email with tracking information and a link to the courier’s site.

Q3. Can I cancel or change my order?
You can cancel your order before dispatch by contacting our support team as soon as possible.

Q4. What if I receive a damaged or wrong item?
Please notify us within 48 hours of delivery and attach photos of the product. We’ll send a replacement or arrange a refund.

Q5. Do you ship internationally?
Yes, we offer worldwide delivery with tracking options and secure payment methods.

Q6. How do I contact customer support?
Email us at info@thestylemaison.store or call our UK helpline between 9 AM – 6 PM (UK Time). We usually reply within 24 hours.